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Miss T

1 reviews | Active since Feb 2019

15 Feb 2019, 10:14

VODACOM INSURANCE IS TERRIBLE. IM NEVER HAVING A CONTRACT WITH THEM EVER AGAIN

Im upset right now . i hate being given a run around. I took my phone for repairs last week and now im being told that i have to call the insurance company to ask them to send the money to vodacom so that they can replace my phone and im being told to call next week .

Its frustrating not having a phone . im business is on a hold and now im Finrite and Vodacom are playing hide and seek with me . Im disappointed and i promise you after this contract ends im done with Vodacom FOR GOOD..

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Replies (2)
Vodacom
Vodacom's reply15 Feb 2019, 10:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team   
Vodacom
Vodacom's reply15 Feb 2019, 14:32
Official
Dear Miss T, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
You may direct all insurance related enquiries, claims and/or complaints to Finrite by calling ***. Alternatively, you can email the instruction using the following email addresses.
 
1. Policy administration and enquiries: ***
2. Claims: ***
3. Complaints: *** 

Regards, 
Vodacom Consumer Website Team