Vodacom Insurance is pathetic

Vodacom insurance is the worst kind.I do not recommend it to anyone.My phone was recently ******.I made a claim to the insurance.They kept on sending me from pillar to post because of a discrepancy with the IMEI. Which was a problem on their side because they hadnt updated the details on a previous replacement ..They will do anything not to pay you out or anything. I was using a Hauwei P40 Pro the insurance they wouldn't allow me to take a phone that is in the price range of my previous headphone.First they claimed I'm over insured and I need to take a P50.They later corrected it but still insisted that I take a P50 which was worth 13588 and I'm covered for R17899...No explanation but rather its a P50 or nothing..Pathetic service..I wouldn't recommend anyone to insure their device with Vodacom they will give you a run around to save their own asses..Customer satisfaction isn't their main priority