MT
Megan T
1 reviews | Active since Mar 2019
20 Mar 2019, 13:29
Vodacom insurance is pathetic
I am so frustrated with Vodacom insurance, I took my phone in for water damage on the 18th of February and we are now on the 18th of March and still no sign of when I am getting my phone. Terrible service. Never get Vodacom insurance. I waited on the phone the phone to the claims department for almost 40 minutes, and then the call was dropped.
Helpful (0)
Replies (3)0
Replies (3)MT
Megan T's updateReviewer Update
20 Mar 2019, 13:33I also phoned again today and no one can help me.. the service from head office is also just as pathetic. I want my phone. It has been over a month, and they told me the turn around time is 14 days.
MT
Megan T's update20 Mar 2019, 13:33
Reviewer Update
I also phoned again today and no one can help me.. the service from head office is also just as pathetic. I want my phone. It has been over a month, and they told me the turn around time is 14 days.
Vodacom's replyOfficial
20 Mar 2019, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Mar 2019, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Mar 2019, 15:04Dear Megan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2019, 15:04
Official
Dear Megan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team