Vodacom Insurance is not Vodacom

In 2021 I received a call from accounts advising that my account was in arrears. I asked the agent if she can remove all extras and specifically the insurance which she said she would do. I am paying up my account only to find that insurance was never cancelled. The insurance department advises that they have nothing to do with the vodacom call center and I should know that insurance can only be cancelled by the insurance department. The complaints department says that now I have to get the call recording from accounts and customer service says I will need to go to court should I need the call. I'm a student and all these thinsg are never disclosed I know I took insurance with Vodacom and if I asked Vodacom to cancel it should be their responsibility to make sure cancellations take place.