VODACOM INSURANCE IS NOT A SEAMLESS, FRICTIONLESS, AND PERSONALISED DIGITAL EXPERIENCE

Vodacom's slogan “Further Together” is an insult to the services rendered to their loyal customers.

I still encounter difficulty with my insurance. Per the previous communique mentioned that I upgraded in August/September, however, my insurance was not updated and upgraded as agreed telephonically. This was only brought to my attention when I wanted to book my phone in for repairs, at Vodacom store Zevenwatch Mall, Kuilsriver, Cape Town when I wanted to book my phone for repairs. The accident occurred on 31 December 2022. In my previous complaint, I stipulated what I had to undergo to get assisted and address the matter, as an alternative I used my sim card on another cellphone to be contacted.

Considering the above, I booked my phone in for repairs however, insurance declined to due no policy found on Vodasure. I am utterly disappointed in the service. Also according to the management at Zevenwatch mall, Kuilsriver Cape Town the reason for the decline is also due to the fact that the sim card is being used in a different device, a device that was insured from 2017 until 2022 when they discovered that it was never updated on my new device.

The reason for using the sim card on a different device was merely because I had to call insurance and manage to solve the matter. Also for work purposes, I needed a device.

I guess my only option after this review is to reach out to the Ombudsman and move to another network. Vodacom fail in its mission to provide a seamless, frictionless, and personalized digital experience for their customers