Vodacom Insurance is NONSENSE!!!!!!!!!!!!

I contacted Vodacom this morning and i was assisted by Sibongile who hang up the phone while i was speaking without resolving my query. My bill keeps on escalating every month caused by insurance that Vodacom keeps on deactivating and reactivating without me calling. everyone says it's a system error. My ID number is ***. My bill has not been stable for the past few months i need a solution ASAP. This new insurance company is nonsense even my sister's contract last year was cancelled without her consent and reactivated after numerous phone calls. the hold time is pathetic i have been holding now for 15 minutes that to query my insurance just imagine. Sibongile does not even have the decency to call me back and that's the service we need to tolerate, RUBISH!!!!!