1 reviews | Active since Mar 2019
Vodacom insurance is next to useless
So I processed the claim, got a claim reference number CLM****627 and the latest on the tracking shows that my claim was submitted. According to the tracking, this is the fist step. 2, 3 and 4 are as follows:
Pending Decision made Finalised
Number one is highlighted in blue while the rest have all being greyed out. I have emailed through to ********** ********** and ********** NO RESPONSE. This has been going on for the past week now and I am nowhere near getting this resolved and not to mention, Iv been without a mobile device for over a week now.
What would be the next steps from here as I cant find an email address to complain to or one that would have the decency to respond?
Please can someone get in touch with me to resolve this matter as soon as possible?
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query, you may direct your complaint to ***.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query, you may direct your complaint to ***.
Regards,
Vodacom Consumer Website Team