VODACOM INSURANCE IS LIKE NULL AND VOID

I have logged a claim with Vodacom Insurance from 6.2.2019 for lost device and to Insure a new Device on mobile number ********** 397.

I have followed up on numerous occasions almost daily, I have sent emails, I have called Customer Care continuously and I am told they will escalate to their team leader who will contact their Insurance provide Finwright. To date I am yet to receive a phone call or an email response.

The insurance service provider changed from Cellsure to Finwright and as a client we are not informed of this. I apparently cannot contact Finwright as their lines are down and I have called ********** and no luck as well. AND THIS IS A TELECOMMUNICATIONS COMPANY !!!!

WHY AM I PAYING INSURANCE, I have no idea, if this is the kind of service rendered.

Today is the 1st of March 2019 and I am yet to receive a response from VODACOM.

Trying to get a hold of a manager or an escalation channel is like searching for a needle in the haystack.

I am totally disappointed with Vodacom's Insurance. IF this is the service offered, please reimburse for ALL my premiums paid and I will find another insurance provider.