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Yuen W

1 reviews | Active since Feb 2012

16 Feb 2019, 10:12

Vodacom insurance is impossible to cancel as nobody seems to work there

I tried to cancel my vodacom device cover insurance on both Friday and Saturday by phoning ********** (during the working hours) but nobody picks up and was just put on elevator music for 30+ minutes. I am relocating to New Zealand from 17 February 2019. Both shop and customer service just told me to phone the said useless number. I have tried to email to claim department as well to no avail. If this is the service you are providing (as in NO service) yet happily charge R200+ per month. This is simply *********. Please assist to cancel my I147 comprehensive handset insurance (NES ********** ). I can be contacted via email only as I will be in NZ and am not prepare to pay international calling rate for your poor service and elevator music for 30+ minutes to no resolution.

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Replies (3)
Vodacom
Vodacom's reply16 Feb 2019, 11:12
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply19 Feb 2019, 13:27
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that you may contact Finrite Insurance via email at ***, as they are best equipped to assist with this matter. In the interim, a request to have this matter prioritized, has been submitted from our end.

Regards
Vodacom Consumer Website Team
YW
Yuen W's update22 Feb 2019, 07:02
Reviewer Update
Hi Unfortunately, there is still no one contacting me via email with regards to the cancellation of the device insurance. I have emailed the above recommended email to no avail. Please send me confirmation that this is indeed cancelled!!! This is serious ridiculous, why am I paying for no service or reply. Is there anyone actually working there?