VODACOM INSURANCE IS A SMART WAY TO ***** YOUR MONEY!!!

Vodacom insurance or Smollan Financial Services, who is responsible? I’m sure that I am not the first customer to complain about this, but between them they are *****ing Millions of Rand from Consumers, I took out a contract for my daughter 4 years ago and insurance was added to the contract, 2 insurances actually, one for the device and one for contract cover. The device screen broke after 2 years and I forgot about the insurance, gave her an old device and carried on paying. Went through my statements a couple of months later and realized the device was insured, so I took it to a Vodacom shop, paid to send it for repairs. Then we received a message that the repair was declined, I called the VODACOM INSURANCE NR, and the lady informed me that the phone won’t get repaired because the sim wasn’t in the phone for the last 45 days? Ok so even though I have separate insurances for the device and the contract the device still isn’t covered if the sim isn’t in it, WHY? So after talking to the agent who works for Smollan Financial Services and not Vodacom, I accepted that this was their way of taking money from you without compensation. That was March 2023, running through my bill today I noticed that they where still deducting money for the device that was with them? When I phoned to enquire I was told that I did not request the policy to be stopped?!?! I asked the lady, Lumka Nyaka, how I could pay for something that was deemed broken and that’s with them? Only to find out that the device isn’t with them because they are the broker call center operator, and it’s not at Vodacom, but at the Apple service center? So Vodacom writes you the insurance, Lumka Nyakawhich work for Smolensk and the device is my problem to find? So I’m still paying for a broken device that I don’t have for 5 Months now? And they won’t refund me for a device that’s broken and not in use and not with me? Isn’t this just the easiest way to ***** customers money? How long will they keep getting away with these schemes? How much have they ****** from customers? I still don’t have the device, so it’s technically lost, but they now hopefully canceled the policy after I had to loose my mind for the second time! DONT GET VODACOM TO **** YOU TO BUY THEIR INSURANCE THAT IS UNDERWRITTEN BY SMOLLEN FINANCIAL SERVICES!!!!!!!!!