Vodacom insurance is a ****. Vodacom does not care about my mental well-being. I am expected to pay for a phone that's no longer there and I have already paid in 24 months good record.

Vodacom insurance is a ****.On the terms and conditions they state that should your device,be broken,****** etc with your sim card inserted at the time you will be covered and if otherwise then you won't be covered.

I have been paying my device for over 24 months now as I have taken the contract for 36 months with insurance. Mid November I fell behind with a month's repayment and they decided to block my phone without any notification.When this incident occured I 1st assumed something was wrong with my phone/sim card maybe network because no operator from contacting me to advise me that my phone wil be blocked.So as a result I removed my sim card and tried to check on a different phone if it's blocked or just an issue with my phone.I later insert it back on my original phone but the sim card was still blocked.I made a R700 payment into the account and it was still blocked.On the 15th of December I paid R1900 and the sim card was still blocked. On the 19th of December 2022 I got ****** on my way from soccer practice they took my insured phone that had my sim card inserted but the sim card was still blocked and my other belongings.I opened a ******** case and went to a Vodacom branch at Westgate shopping centre Roodepoort who then rejected my claim stating that sim card record shows that the sim card was not on the phone at the time of the crime.I can't prove otherwise because my sim card has been blocked for a over a month now,yes I did take it out once to test why I was not receiving calls and established that it was blocked but no notifications was received from vodacom. They do not care about all the other details and all they want is to decline my insurance claim based on that 1 fact. Those consultants didn't even bother asking me how I am doing after I was ******.I was just told upfront my insurance claim is rejected.No investigations done,no escalation done. Now I am expected to continue paying for a phone that I do not have. I went in arrears because I was retrenched at work and I am already going through a depression because of that and Vodacom is just adding to my stress.I can't look for new employment because I do not have a phone but I must make repayments every month.