Vodacom insurance is a ****

A year ago I took out insurance with Vodacom for my daughter's cellphone and this was done at the branch

At no stage they gave or sent me policy terms and conditions and I never signed any documents regarding their insurance terms.

Now my daughter's cellphone has cracked and they tell me that the seem card on the phone was not the one insured...I insured the device which the serial number of the phone should correspond and again how could have the sim card prevented the cellphone from cracking.

I called their insurance department. On *** and they lady who assisted me told me that I must go to Ombuds and she was not willing to assist.

I haven't recieved the rejection letter yet or outcome but already the consultant is advising me to go to Ombuds because they are aware that this insurance is a trap or **** for Vodacom to make money and not assist.

My policy reflected that I insured a laptop and it took me 3 hours to get my claim registered because they could not find the cellphone and I never took a laptop with vodacom but insurance at claims stage shows a laptop to prove their incompetency and have the guards to tell me that it was an error at the branch where I took this insurance.

I pay this insurance cash because Vodacom at times didn't debit my account and to protect my ITC I then had to opt out and pay cash...this is what I experience with Vodacom

My contract will finish soon and I do not see myself continuing with ******** but will consider MTN who seem to value and understand their customers..treating them with respect.

The call with Vodacom consultant on *** dropped my call and no one bothered to even return the call.

I will surely take this with Ombuds as per the guide from your representative Vodacom.

I also urge that you listen to my call with vodacom today 11/06/2021 as the consultant was not willing to assist hence she dropped the call when I was starting to challenge her.