Vodacom insurance is a ****

Vodacom insurance is honestly a ****, the consultant made a mistake of under insuring my phone and they refused to take accountability for their mistake. I've been going back and forth with the insurance and no one is willing to assist me. They keep telling me to go to the stores yet they can't even help me. I've been travelling to the stores for 5 days now with my own money and they are not even willing to compensate me. I really expected better treatment from Vodacom because I have been with them for a very long time. I wouldn't advise anyone to take a contract with Vodacom at all, because all they care about is making sales.