Vodacom insurance is a ****.

I have a device insurance with vodacom, I lost my device. I claimed and only to discover as I was getting a replacement device that the system shows that it was under insured, however the documents I have and signed still shows it was properly insured. This means I will get a device far below the value of my insured device. I have been calling vodacom and vodacom insurance since, they promised to correct within 24 hours, after a day it was not corrected, and a new turn around time of 3 to 7 days. They failed to fulfill that as well, Now it is at 14 days. After it will be 30 days. They will promise to return you call with new feedback "before end of business day" it is just lies. Consultants even gave me a **** email account for 1 of their managers. As I was insistin in talk to a manager over the phone to immediately resolve my claim. It is clear that they are still trying to find creative way to rob me out of my policy claim. Or to force me to accept a cheaper replacement.