Vodacom Insurance is a ****.

Item: Vodacom
Rating: 1
Author: Anthony D

I was sold Vodacom screen insurance on my contracts some years ago. My daughters screen is cracked. I took the phone in for repairs and am now told that only the original device on this contract is covered, not the upgraded device. The device and insurance are linked to the contract NOT THE OLD DEVICE. This is downright *****. I am trying now to find out which ombudsman this must be referred to, but with the usual inability to be able to contact them,.

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Replies (2)

Vodacom's replyOfficial

28 Jun 2019, 09:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Jun 2019, 09:58

Official

Vodacom's replyOfficial

28 Jun 2019, 12:41

Dear Anthony

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply28 Jun 2019, 12:41

Official