VODACOM INSURANCE IS A ****

I have been struggling with my insurance claim since Monday 22/08/2022. I've been paying for insurance together with the contract payment and when i took the insurance i explained that the phone will be used by my wife with her prepaid number and now it seems like they activated the insurance on the contract number and they are giving me a run around. Upon investigation on Monday they discovered that the mistake was on their side and they said they will escalate it to be fixed and we should send the claim forms for them to help us and wait for 72 hours, after the 72 hours they did not say anything so i called again today and now they are telling me that it has not been escalated so they are escalating it while i was on a call. the lady then said she will call me back because it is taking longer than expected. It is now 16:20 and she hasn't called me, now it seems like i'm a fool being sent from pillar to post where as they have been recieving my premiums for a year now. My wife is struggling she doesn't have a phone and they claim to pay out within 48 hours. I'm so annoyed right now and worse the staff at Brits mall gives me a bad attitude.