Vodacom insurance is a ****

I am so disgusted and disappointed with Vodacom Insurance, on 4 February, my phone was ****** and I submitted all the necessary docs on time. Not only could I not submit my claim on the online portal, I have to go instore to collect a form for me to email and scan in.

As requested all docs have been submitted however, they is no response for 2 weeks now, not even an automated response. When I call they 082195 line, i am on hold for an average of 25min then they hang up the call before I can speak to anyone,

I will not be paying the rest of my contract from now on cause they are not coming to the party, I have been paying insurance since I got the device and they they do not have the decency to tell me if i am on a queue for a replacement device

Im pretty sure that this is a whole ****