Vodacom Insurance is a *******, ****** ****** and incompent staff that they have there

Good Day, I am very disappointed with the service I am receiving form Vodacom. Kindly be advised that I will not be paying for the comp insurance that you have charged in my account as I did not request for it. I have attached my original application form and I expect this to be sorted and credit notes issued before the invoice is due for payment on the 25/09/2019. I spoke to someone yesterday and they told me that they will only credit me after 30 days. That is not acceptable on my side as the error was made by you when you loaded the insurance on my account. I expect to receive feedback in writing for you acknowledging your mistake and that this will be sorted before the time to pay this invoice comes. I am very disappointed because you took too long to bill me despite me calling you everyday in July and august telling you that I have not been charged for my insurance. Now I see the reason you were not charging me is because you made an error and you wanted me to pay for things that I did not request. Today i receive another invoice and i have been charged for the same insurance again and no one is helping me when i call.

Vodacom is a *******, they are now saying that my account is in arrears, i will not pay for things i did not request. i pay the amount that i am supposed to pay.