CE
Celeste E
1 reviews | Active since Mar 2015
14 Jan 2020, 08:55
Vodacom insurance is a *******
vodacom sold me insurance with my device but now after i put a claim in i get nothing but silence, they do not reply to any email and when i call they drop the call. they have not sent any policy documents and are not bothered to make contact as to what is going on. they say claims will be paid in 48 hours - yet i cant even get a response in that time.
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Replies (2)
Vodacom's replyOfficial
14 Jan 2020, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jan 2020, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CE
Celeste E's updateReviewer Update
16 Jan 2020, 15:35when is this contact meant to take place, as i am yet to receive any call or email re this. I have still not gotten any replies to my emails to the ***. can you please pull all the call logs as i am sure you will be shocked at the level of service i have received.
CE
Celeste E's update16 Jan 2020, 15:35
Reviewer Update
when is this contact meant to take place, as i am yet to receive any call or email re this. I have still not gotten any replies to my emails to the ***. can you please pull all the call logs as i am sure you will be shocked at the level of service i have received.