KM
Koketso M
1 reviews | Active since Dec 2017
31 Dec 2019, 12:17
VODACOM INSURANCE IS A *******!!!!!
So yesterday I got ****** and in the process I have lost my P30 pro I later made a claim with Vodacom and now I was doing a follow up with them I was told the end use of the phone is October and I wanted to know how and when as I lost phone yesterday.
Vodacom Insurance is really unreliable and I was warned about this can I please have my phone back as I have been paying my premiums and make me understand how do I lose something you claim I have lost in October? LIKE ***!!!!!!
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Replies (3)
Vodacom's replyOfficial
02 Jan 2020, 07:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2020, 07:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Koketso M's updateReviewer Update
02 Jan 2020, 11:54Hi Vodacom
I am still waiting for your feedback in regards to my case, I have again called your call center on *** telling me again that I have last used my phone in October where else I have been and the last time I used my phone was on the 30th of December 2019 in the morning before I got ******, since well you claim I have lost the phone in October, when and how? and WHY is it when I am claiming I am told I was not covered where else I have paid up my account on the 27th of December and you have sent a policy stating my insurance is active but when it is time to claim I am being declined based on what if I may ask? I have been using this phone for the longest and I have not a sim swap since I had one phone.
You can not force people to take insurance and then when you have to pay out you come up with lame excuses. I have been tracking my phone via my email and it still shows the last I had my location on was on the 25th of December.
Can I please have urgent feedback on this before end of business.
Awaiting your soonest response.
Annoyed customer
I am still waiting for your feedback in regards to my case, I have again called your call center on *** telling me again that I have last used my phone in October where else I have been and the last time I used my phone was on the 30th of December 2019 in the morning before I got ******, since well you claim I have lost the phone in October, when and how? and WHY is it when I am claiming I am told I was not covered where else I have paid up my account on the 27th of December and you have sent a policy stating my insurance is active but when it is time to claim I am being declined based on what if I may ask? I have been using this phone for the longest and I have not a sim swap since I had one phone.
You can not force people to take insurance and then when you have to pay out you come up with lame excuses. I have been tracking my phone via my email and it still shows the last I had my location on was on the 25th of December.
Can I please have urgent feedback on this before end of business.
Awaiting your soonest response.
Annoyed customer
KM
Koketso M's update02 Jan 2020, 11:54
Reviewer Update
Hi Vodacom
I am still waiting for your feedback in regards to my case, I have again called your call center on *** telling me again that I have last used my phone in October where else I have been and the last time I used my phone was on the 30th of December 2019 in the morning before I got ******, since well you claim I have lost the phone in October, when and how? and WHY is it when I am claiming I am told I was not covered where else I have paid up my account on the 27th of December and you have sent a policy stating my insurance is active but when it is time to claim I am being declined based on what if I may ask? I have been using this phone for the longest and I have not a sim swap since I had one phone.
You can not force people to take insurance and then when you have to pay out you come up with lame excuses. I have been tracking my phone via my email and it still shows the last I had my location on was on the 25th of December.
Can I please have urgent feedback on this before end of business.
Awaiting your soonest response.
Annoyed customer
I am still waiting for your feedback in regards to my case, I have again called your call center on *** telling me again that I have last used my phone in October where else I have been and the last time I used my phone was on the 30th of December 2019 in the morning before I got ******, since well you claim I have lost the phone in October, when and how? and WHY is it when I am claiming I am told I was not covered where else I have paid up my account on the 27th of December and you have sent a policy stating my insurance is active but when it is time to claim I am being declined based on what if I may ask? I have been using this phone for the longest and I have not a sim swap since I had one phone.
You can not force people to take insurance and then when you have to pay out you come up with lame excuses. I have been tracking my phone via my email and it still shows the last I had my location on was on the 25th of December.
Can I please have urgent feedback on this before end of business.
Awaiting your soonest response.
Annoyed customer
KM
Koketso M's updateReviewer Update
07 Jan 2020, 09:31Dear Vodacom
What ****en feedback did you give?????I am still waiting for your phone call on which phone did you call me and when????? Please do not bull**** me and give me my DAMN PHONE!!!!!!!!!!!!!!
What ****en feedback did you give?????I am still waiting for your phone call on which phone did you call me and when????? Please do not bull**** me and give me my DAMN PHONE!!!!!!!!!!!!!!
KM
Koketso M's update07 Jan 2020, 09:31
Reviewer Update
Dear Vodacom
What ****en feedback did you give?????I am still waiting for your phone call on which phone did you call me and when????? Please do not bull**** me and give me my DAMN PHONE!!!!!!!!!!!!!!
What ****en feedback did you give?????I am still waiting for your phone call on which phone did you call me and when????? Please do not bull**** me and give me my DAMN PHONE!!!!!!!!!!!!!!