jC
jennifer C
1 reviews | Active since Mar 2015
18 Sept 2021, 14:13
VODACOM INSURANCE IS A JOKE WITH ABSOLUTE **** SERVICE
We submitted a insurance cellphone for repairs, they told us the claim was denied because the sim was not detected in the device since 2020/10 the sim was in the phone until 2021. We were told to escalate the matter to the insurance company which we did, I waited more than a month with no response. Neither the repair store nor the insurance company can give me any answer as to what is going on. It has now been more than 3 month with no response up to date. Neither the shop nor the company knows what is going on. Vodacom insurance service is F@cked up!!!
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Replies (2)
Vodacom's replyOfficial
18 Sept 2021, 14:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2021, 14:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jC
jennifer C's updateReviewer Update
23 Sept 2021, 16:07Thank you for the reply, I will not be phoning finrite because every single time I have called them I have had to hold on the line for 20min and more just to speak to some agent that says she is not sure what is going on and that she will be emailing the escalations department again and she will get back to me within 48 hours. but surprise surprise they NEVER get back to you. Finrite can call me on *** to discuss the matter or send me an email to ***.
jC
jennifer C's update23 Sept 2021, 16:07
Reviewer Update
Thank you for the reply, I will not be phoning finrite because every single time I have called them I have had to hold on the line for 20min and more just to speak to some agent that says she is not sure what is going on and that she will be emailing the escalations department again and she will get back to me within 48 hours. but surprise surprise they NEVER get back to you. Finrite can call me on *** to discuss the matter or send me an email to ***.