MS
Mariaan S

1 reviews | Active since Mar 2010

17 Sept 2024, 11:17

Vodacom Insurance is a JOKE

I cancelled my policy because you are ridiculous with your premiums and co payments. While I was online the line kept cutting out, due to network problems (GO FIGURE). I asked her how long notice period i need to cancel my insurance. She said 30 days, which is completely untrue as my insurance was cancelled immediately. She then dissappeared completely and never phoned me back even though she has all my details. PATHETIC SERVICE!!!!!

0
Replies (1)
Vodacom
Vodacom's reply17 Sept 2024, 12:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team