Vodacom Insurance is a Joke

Well the service is absolutely disgraceful.They say...take insurance....DO NOT TAKE THE INSURANCE YOU ARE WASTING YOUR BREATH AND YOUR MONEY!!!We have been loyal customers of Vodacom for about 12 years.Our tablet that is only a year old cracked.We sent it in for repairs on 06 December 2021.We get a message to come collect, the tablet is not fixed and is unable to be used.The Vodacom insurance company did not update their records so they said we are not on insurance.We provide payment and proof that we are.We then take the tablet back at the end of December. We are told the claim has been declined because the tablet has not been used.ARE YOU KIDDING ME!!!!!The tablet is broken how on earth are toy meant to use it.We then get hold of the Insurance.They finally say it is approved on 18 January 2022 after fighting.Wr get an SMS to go and collect, The tablet is still broken and has not been used and the claim is declined..guess why it was declined...IT HAS NOT BEEN USED!!! DO NOT TAKE THE INSURANCE AND 8N FACT STAY AWAY FROM VODACOM ALL TOGETHER.