VODACOM INSURANCE IS A *****

This is specifically with regards to VODACOM INSURANCE. I had my cell phone ****** on 26th January 2019. Today is 18th Feb 2019, and I am still waiting after MANY MANY MANY attempts to get my insurance money from them. The absolute worst part of all of this is that I have yet to even speak to anyone from the Insurance Department. They do not answer their calls ********** . They do not answer emails ********** I have been to a Vodacom shop in the Mall of Africa who are trying as hard as I am. Guess what NOTHING NOTHING NOTHING. In the meantime I had to buy another phone as I need a phone to conduct my business. The Vodacom shop says I will not be able to receive the money, I wil have to buy a new device. OK....then what device was I supposed to be using while they are NOT answering my calls, emails, online messages????? YOU GUYS ARE HORRIFIC AND SHOULD ALL LOOSE YOUR JOBS