Vodacom Insurance is a FARCE

Dear Vodacom Insurance I handed my phone in for repairs at Fourways Mall Repairs Centre a full 13 days ago. My phone is insured by Vodacom. After 13 days, we still have not been able to get any feedback from Vodacom Insurance with regards whether the claim is approved or what the excess will. It is absolutely impossible to reach Vodacom Insurance telephonically or via any other means for that matter. I want feedback TODAY and my phone repaired by the end of the week. It is ridiculous to wait for two weeks for something that other insurers provide immediately.