Vodacom insurance is a ****!!

Vodacom insurance is hell!! I really wish I could change it but it’s too late cause it’s over 2 years since this insurance has been running and there’s no other insurer that can insurer an old phone!! 1. My number *** has been on contract and so insurance was billed through the contract, my contract ended at the end of May, on the 3rd June I updated insurance to prepaid. On the 25th May, I paid my bill which also included the insurance. Now on the 26th June I’m double debited, and I’m told Vodacom charges a pro rata and also a full premium, does that make sense or this agent Molemo was not listening during training! Why would you bill a pro rata from the 3rd June to 30th and a full premium for the same month??? 2. My number +27 (71) *** was also converted to prepaid some time in 2024, and a few months ago, they cancelled it without anyone having requested for the cancellation, they reinstated it and now it was also double billed, for what??? Who said they must cancel it? So is Vodacom trying to make money with this **** of billing pro rata and full premium for the same month? Does Molemo even understand what pro rata means? If you gonna charge me from the 3rd to the 30th June as pro rata, the other full premium for the same month was to cover for what else??? You charge for a full month again when I didn’t even start the insurance from the start of the month? What a joke!!

The debit bounced for this number +27 (71) *** because I had no idea they were on some double debit ****s, the account had enough money to cover both premiums not double debits!!

Please fix this, refund the double payment you charged, debit the correct amount for the other number!!!