JB
Jason B

1 reviews | Active since Mar 2026

03 Mar 2026, 10:57

VODACOM INSURANCE IS A ****!!

VODACOM INSURANCE IS A ****! After surviving guys trying to kill me and all they got was my phone I thought atleast it was insured. My choices were pay R1000 for a second ( maybe third ) hand phone ( no thanks ) or R5000 for a new one. Both are unacceptable and it's not my problem they no longer had stock of my model, technology constantly changes. I decided to cancel which they are making impossible. The people on the phone aren't allowed to cancel and can't put me through to someone who can and the local shop is trying for me but so far unsuccessful. Shop staff are great and couldn't believe the behaviour of insurance department. Insure your phone with someone else!

0
Replies (2)
Vodacom
Vodacom's reply03 Mar 2026, 12:13
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
JB
Jason B's update03 Mar 2026, 15:46
Reviewer Update
Thanks for the auto generated response, sums up your customer service perfectly.