VODACOM INSURANCE IS A DAY LIGHT *******

i lodged a claim with vodacom insurance on the 4th of February 2019 and submitted every document they required,i was told told they will replace my cellphone device on the 6th of February i should expect a call within 24hrs,yet i didnt eceive any call nor a device.i went to vodacom shop on the 7th there they contacted vodacom insurance hepdesk and the agent from the call centre told i should wait on the line shes confirming some details...i waited 2 FULL HOURS ON THE LINE WITH NO RESPONSE FROM HER i ended up hanging down the call.om the 8th i called the centre again and waited 3 HOURS WITH NO RESPONSE AND ENDED UP HANGING DOWN THE CALL AGAIN.VODACOM INSURANCE IS FUUL ****** AND **** THEY WILL HAVE YOU RUNNING AROUND LIKE A HEADLESS CHICKEN WHEN YOU ARE CLAIMING WHATS RIGHTFULLY YOURS,I DEMAND A RESPONSE FROM THEM AND A REPLACEMENT DEVICE IMMEDIATELY ONCE MY CONTRACT HAS ENDED WITH THEM IM MOVING TO ANOTHER NETWORK THIS IS A DAY LIGHT *******