Vodacom insurance is a *****, and its consultants are *******

Good day

Last year when I got a new contract by upgrading over the phone I wanted to continue with my mobile insurance. A consultant told me that my sim card, ***, will only be for the router but my mobile insurance will be attached to the phone, huawei nova 9 se. Now my claim has been rejected because the sim card was not in the phone even though the consultant told me that the sim card will work only in a router not cell phone. please assist with this because it was your consultant who advised me that it is possible to have that arrangement with the sim and phone.

How was I supposed to use the *** in a phone since it was made to only work in a router?

How would it receive and make calls let alone work in a device that it was not made or programmed for?

Why was I told that claiming for insurance would not be a problem since the insurance was for the devise only and not devise and sim together?

Please assist in this matter and also provide me with all calls recorded from last June 2022 to December 2022 between myself and Vodacom.

Sincerely

RRT MOGAPI Alt Number ***