Vodacom Insurance is a *****

If there was a negative start, I would give them that. I have been ripped of and ****med by Vodacom Insurance, they have failed me twice! I regret ever insuring my phone with them, insured my phone with them for 3 years without skipping a payment. Last month my phone got damaged and I booked it in with Vodacom for repairs, they initially said it will take two days to fix the phone. Instead they kept my phone for a full month with them and returned it the same, Un repaired and without a diagnosis as to what is the issue. Instead they gave me my phone like that they never fixed it and they had the nerve to bill me for insurance at the end of the month. I have no phone they took my money without providing a service! Furthermore, when I reported the matter they said a consultant will attend to the matter, guess what? That consultant called me once and never provider a follow up either. The worst thing happened, after they returned my phone without fixing it and without any diagnosis ny phone got lost meanwhile their technicians kept on telling me to disconnect find my phone, and whenninput in a claim they refused it.

Vodacom is insurance is a **** and a total *******, they refuse to fix insured devices. I am totally disgusted by the service of Vodacom. I feel de*****ed Vodacom, now I do not have a device due to their failures. What was the point of insurance, now I have to pay a phone that I don't even have.