Vodacom insurance is a ****

I have been a client with vodacom for 8 years. Personal and business use. My account at vodacom sometimes add up to R6000 pm. I have paid my insurance on all devices diligently but they have lost all faith i had in them. Vodacom insurance is a *****. My daughters device is lost and they refuse to replace the device. The simcard was used in the device but network disconnected for safety reasons due to my minor child using it and that is their disgusting reason for declining a loyal paying clients cliam. Stay away from vodacom and their insurance. After 8 years i will be moving to a new network provider