Vodacom insurance is a ****.

I have been paying for a comprehensive corver for my Samsung galaxy tab A with an s pen from 2019 to date. My gadget is lost now vodacom says that I don't have an active cover. They called me to say I am eligible for an upgrade. I took an upgrade and instructed the vodacom employee that I want to insure both my gadgets now they don't want to assist me even though they deducted R1900 and something from me. I just want to raise an awareness that be careful when insuring with vodacom. Just know that you are paying for nothing because when the time comes to claim they will change the terms and conditions for the policy. They don't want to trace the call recording of when I took that insurance in 2019 because they know the truth. Be careful.