Vodacom insurance is a ****

The worst company you can insure you devices with a total **** company Im burning because of the vodacom insurance Tell me why i went claim my ****** device (Iphone 13) and the claim was approved only for your guys (vodacom insurance) to tell me that the phone Is discontinued and I don't have a problem with that and on the contract it states that I'm eligible for the next available device which is the IPhone 14 which is also discontinued and the only device they had was the iphone 15 which is still in the band I'm paying for which is the 10 ***0 band when I wanted to pay the excess fee they wanted R4700 for the bantment or whatever they said it was I spoke to you 4 of your consultants Anele she hang up the phone while speaking to me 2 Cleo when I asked to speak to her senior she said no one is available the all knoced off a few minutes later the senior is available the name was Israel pule also wanted me to take a second hand device which I refused to take as my device was brand new when I insured it he also dropped the call while I was still talking to him And lastly Alletta spoke the same thing as all of them it's like she was reading from the notes they wrote on the PC