vodacom insurance is ****

i regret the day i took a contract phone at vodacom with vodacom insurance these people are impossible i have tried to be patient and cooperative with them but they are bunch of ****** that just want to rob you every month and never play their part. i have submitted a claim last year for my device that had a broken screen bunch of tsostis say my phone (which was working fine when i booked in just had a broken screen) is beyond repair ( what nonsense is that?) anyway i have to pay an excess if to get a new one ( oh no what a mistake i made) the phone didn't work from day one, i had to take back for repair twise already ( am so sick of these people). Now they refusing to give another as i dont want this ******* they have me anymore they want me to pay excess for a phone that has never work, in the normal ***** minds how do you pay excess for something you already paid excess for and has never served its purpose. Vodacom and thier insurance will give you problem after problem there is no peace of mind there.