Vodacom Insurance *****ing Money

I have been paying R480 insurance on my cellphone for almost 8 years with Vodacom. My phone fell in January and completely shattered the screen and the back glass.

They refuse to approve my claim because it took me more than a month to find the time to go to the store to claim.

Can you make the calculations on that amount and they just reject it like that, but I am being phoned every day asking me to upgrade my contract?

Why would I, since I have been a vodacom user for more than 30 years and this is what happens to my money???

I will post this everywhere and send this to the ombudsman if I don't get fair treatment.