Vodacom Insurance Incompetency and ****.

Vodacom Insurance ****. Upgraded to a new Phone in 2020 with Insurance. End of 2021 I upgraded again, not taking a phone, just a Contract, as the 2020 phone was still 100%.

In Jan 2022, the phone got stollen. First I was told that I dont have Insurance, as they forgot to Bill me for it the last 2 months. Then they came back and told me I was charged the wrong amount Since 2020 for the phone that I have. Now Vodacom wants me to Pay in the 2 years difference in the amounts and the two missed amounts and then they will assess if I they will pay out. on the Claim. And then I still need to Pay 15% of an amount that they will pay out to me in form of a voucher that I can Buy a new phone with....