Vodacom Insurance Incompetence

If i could give Vodacom a zero rating i would. i just cannot deal with their incompetence anymore which has a negative impact on me as their customer.

So i took out insurance on my two contract phones with Vodacom and not thinking twice i assumed my stuff is correct. Every month the correct amount went off my account as it should so i did not question it. Come to time to claim, i find out vodacom had cancelled the contract on my one phone and doubled the insurance on my other phone.

Vodacom showing really how they are more ***********, they tell me i must pay immidiately for the year i did not pay but they want to take more than 30 days to refund me the money back that they had doubled on my other phone,

Just shows you Vodacom is just for Vodacom and not for their Clients. they want to make it as difficult for us than possible to fix their mistakes to the detriment of the customer.

So i have to check my account like a hawk and worst of all im stuck in this horrible contract until June 2023. And i am stuck paying for a broken phone until they fix their mistake. Who knows if they will actually fix the phone but i must pay insurance.

I would not recommend Vodacom contract AT ALL. You will make the biggest mistake of your life,