Vodacom Insurance Incompetance

I have never been so disappointed in my life with a service provider such as vodacom I have recently logged a claim which they approved and they told me they approved I sent everything through I did my part as a customer but still they didn't get back to me I went to the shops for 2-3 days every day complaining about the same matter but nobody could help me the reason for the complaint in the first place was because the Consultants incompetence to help me regarding the claim and the shop making a mistake with my IMEI numbers and my cell phone numbers. the mistake was clearly on their side seeing that they capture the wrong information . they're making me wait for countless days or feedback putting me at an inconvenience of which I don't even care about because now I'm without the phone. because of the incompetence on their side . you Pay a lot of money to be ********** like this which is really unfair because they're taking their time to look for glitches not to pay you out which is very wrong of them because they making good good citizens and good paying customers wait . I will never recommend getting vodacom insurance to anyone. they ask you to mount for the insurance and to be covered under the insurance and they ask you which amount for the excess fees but at the end they can't help you when you are in need .