Vodacom insurance horrible service

I'm getting tired of the horrible service I keep getting from Vodacom insurance. After complaining about cancelation of my insurance, I was advised the message was sent out in error and the policies are still active. I have requested for my policy confirmation documents for Both devices I covered with Vodacom *** & ***) but that was not done. Secondly, the installment for my second device didn't go off this month and yet again I have to contact you to debit my account. I left Cell C because I thought vodacom's service would be good, what a disappointment!!! This is definitely my last contact with Vodacom. It's become such a nightmare to get assistance and have things done right.