Vodacom Insurance_Hide and Seek Game

i took in my tablet for repairsat vodaworld on ***0,i waited for a month and then went to check on the ***0.I was told that the insurance declined my request because IMEI used was wrong,i trusted the person((Lebogang Phuthi) behind the desk to get updated information in the system..I had the box and a correct IMEI number was used and a we requested the repairs again. In April,i received an email where i was told that the claim is declined as the insured simcard was not used in the device for more than a month.I could only go to vodaworld in May due to lockdown rstrictions and I explained to Kgabo Ranoto who was assisting me then that,indeed it has not been in the device because the device has been at vodaworld repairs since 06February2020.The vodacom insurance told Kgabo on the phone that we have to send an email explaining this issue as they need to escalate it.I explained on the email,with Kgabo proof reading and sending to insurance by her email,what the problem was with the simcard not being in the device.We rebooked the device and the waiting started.On the 22nd of August,12h45,i called *** to find out about my claim,the lady i spoke to informed me that they sent an email to vodashop requesting costs of repairs but since then,they didnt receive a response.I assume the email was sent to *** informed me that she will resend the email and i should wait for few days and they will revert.I didnt receive any form of communication since then.On the ***0 at about 1250,i visited vodashp at vodaworld to follow up on the matter.Tshepiso whois the rep that i spoke to,called the insurance and he was told that the claim will not be attended to as the insured sim was not used in the device for over a month.I explained the history as above and the person He spoke to at vodacom insurance told him that they will have to wait for 7days as they have escalated the matter.I have been going to vodacom for the past 7months,wasting my time and money on the trips and nothing is resolved.I dont think they will even revert in the next 7days as they have never done when they promise to revert.My cellphone account and alsoinsurance accout have been paid for the past 7months and i didnt even get service that i am paying for.This is very inconviniencing as i need the tablet to run my life. Vodacom doesnt value me as a client,I am loyal to a brand that doesnt care about client service!I do have copies of jobcards