SN
Sibusiso N

1 reviews | Active since Jun 2019

04 Oct 2024, 19:54

Vodacom insurance hell

I had vodacom insurance, which I canceled in March,cellphone contract was canceled last year. I was informed in July that my insurance was still active and that I had to pay it. I was threatened that they're going to disconnected my number (which they did for an entire day) I made arrangements and fully paid them. I called them to make sure that everything was canceled, that the cellphone should be changed to prepaid,that I need insurance to to be canceled,the consultant confirmed that there's no insurance, the number is now prepaid( same thing that happened on 1st cancelation), Now today on the app I owe R280 for insurance for 1 month( my insurance to start with was never R298) I requested for a cancelation. I'm not happy with vodacom, I'm going to give them 24 hours from now or I will post this on my tiktok account which has +250k followers, this will hit hard...I am tired!

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2024, 19:31
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

SN
Sibusiso N's update07 Oct 2024, 17:51
Reviewer Update
Guess what,no consultant contacted me. The service is really out of this world...Customer service yenu ngiyayi saba
Vodacom
Vodacom's reply09 Oct 2024, 15:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted with processing a cancellation to prepaid by the end of October 2024. We have also requested for a credit of R282.46 due too the late cancellation. 

Your reference number is ***.

Apologies for any inconvenience this may have caused. 

Regards,  Consumer Website Team

Best regards,