Vodacom Insurance **********ly added

This month I received my vodacom invoice and the total due is almost double of my normal subscription

I noticed there's device Insurance which was added to my account without my consent after months of me Not having insurance.

I call your insurance department on The 8th of March at 12:31pm after holding for over 25 minutes a lady assists me and tell me the Insurance is for a samsung s8 and it started on 25th February 2019. I don't even have a Samsung s8. My contract is for an iPhone 6 which is R199 per month.

The Woman said she's gonna send an email to a relevant department and she doesn't know how long it will take. I asked if that amount will be debited from my account and she said yes. I find that extremely frustrating because that insurance was never ever requested by me and it's a device that I don't even have. While on the call with her,before getting confirmation of the way forward. 1hour into the call the call cuts and she didn't even have the decency to call me back. And she did take my numbers.

My vodacom contract number is ********** .

Can you assist as Its ******* for vodacom to **********ly add such things on a client's profile without their knowledge. I need it to be canceled and my invoice to go back to what it was.

I Shall not pay you guys for things I don't know about