Vodacom insurance **********

I fail to understand why I bothered buying a contract device with you guys and stupid unreliable insurance. When we pay insurance,do we pay for the handset or SIM card? I logged an insurance claim today with the insurance company 8nder Vodacom and this idiot of an agent 1st tells me my device hasn't been insured and that I'm still insured on the device that I used prior to the one I'm claiming now. Mind you I've been paying all this while,even got their stupid SMSes when they informed me of an increment 8n packages due to covid 19 related stuff and that prices of phones have gone up. Then when I fought coz I had proof my current device was insured. The manager then changes his time and declines my claim because apparently my contract sim wasn't in the phone when it was ******. Hence I asked?.. am I ensuring the sim or device?

I want to report this company to the short term insurance ombudsman . I'm ready for the fight as this isn't the 1st time they gave me the run around when they have to pay. I'm tired this company. I'm just waiting for this last couple of months left on my contract and I'm going to cancel it and move to another service provider. You have caused me nothing but unnecessary stress. It's funny when we default on payments,they are the 1st ones to wake you up with to pay,but the moment the tables are turned the rude agents and managers come up with lame excuses to avoid paying.

I want the insurance company they have partnered with investigated. This is disrespectful to our intelligence to say the least.

Damn **********.