Vodacom Insurance (Finrite) is pathetic

So i have changed my service provider and joined Vodacom. There insurance company Finrite's service is pathetic. I have placed a claim with them 2 weeks ago and up until today i have not received any correspondence that my claim was received or it is being processed.

When you call them they start off nicely by having there automated machine saying "there are no longer delays to settle your claim. Your claim for your device will be settled before any other insurance claims". I find this very funny as when you call all you hear is music playing in your ear.

I have been on hold for 50min and my calls have been dropped twice. Vodacom please find another insurance company as Finrite you make that you loose customers