PO
Paula O

1 reviews | Active since Mar 2019

13 Jul 2019, 08:48

Vodacom Insurance/ Finrite disaster

I have tried to cancel my Vodacom insurance policy for the last 6 months. I’m simply pushed from pillar to post. When I contact Vodacom they say I must contact Finrite. When I contact Finrite they say they have referred the matter back to Vodacom! I’m still being charged the monthly premium! I literally have no idea what recourse to take. I have done everything in my power to cancel this policy. I’m now actively discouraging friends and associates from taking out Vodacom insurance policies. By far the most disappointing service ever received. I regret extending my contract for another two years.

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2019, 07:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team