PV
Paul V

1 reviews | Active since Feb 2019

19 Mar 2020, 15:57

Vodacom Insurance (Finrite) - Be careful. Use your own insurance rather

For everyone reading this, please be very careful when considering taking out Insurance through Vodacom, underwritten by Finrite. They find every possible reason not to pay for a claim. In my case I was accused of misrepresentation even after taking the advise from the Vodacom repair agents. Everything was done above board, but they have absolutely no intention of listing or considering that I may just be telling the truth. And there is no way of taking this further. Really disappointed.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2020, 09:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team