Vodacom Insurance finds ways not to pay.

In June 2024 I took my broken phone into Vodacom Canal Walk to book it in for repairs. The salesperson who helped me said my insurance covered only loss/ THEFT, not damage. Because my office is abroad, my mobile and email is my only connection with my work. So, I took out a new contract. A few days ago, speaking to Vodacom directly, the person told me that I was given incorrect information on my insurance and that it covered damage. I took my phone in, but insurance rejected my claim because of NON-USAGE. because I removed my sim from the broken phone and put it in my new phone. No one in the shop shared the policies with me that day but today read it as they studied it, and I broke the terms on removing the sim. Why should I leave a sim that I'm receiving airtime and data monthly in a broken phone, was one of my questions. and that I was given incorrect information on my insurance by use. The lady at Vodacom Insurance, who was so rude told me I should call the shop I dealt with, which I did but the guy who helped me is not working there anymore. No one could help me; the only part of Vodacom that is positive is its Cancellation Department. (***** 5Stars to you) The gentleman who helped me stated that Vodacom Insurance should have looked at my profile, which is a great profile with weight. That he was sorry that I was rejected. All this because I was given incorrect information and was not explained terms when they removed my sim to put into my new mobile. The whole three days Vodacom tried everything to find a way to reject the claim. Even not returning my calls.