Vodacom Insurance - failure to re-instate claim

I called Vodacom today (still currently on hold) to do a claim on my insurance as my phone took a fall and the screen does not want to switch on, i spoke to a stefani who then told me that my insurance was cancelled in June 2019 after i called them in August for a different query to find out Vodacom had Cancelled my Insurance due to a "Technical Error" meaning in the times from June to august 2019 my brand new phone was not insured should anything had happened to my phone thus calling the 2nd August speaking to a Nozipho to re-instate it, today i find out it was never re instated and i have a phone that does not work , i spoke to a Goergia in Claims who had an attitude and told me i need to pay back premiums in order for Vodacom to honor the claim which i will not pay because when the insurance was cancelled by vodacom with no authorization from me the client who was not informed about this "systematical error" only when i followed up on my account did i have find out about this matter which turns out was not sorted out your agent Goergia pretended to transfer me to someone by hitting her keyboard very loud and then hanging the call i had to call again and spoke to Gracia who was more helpful enough to connect me to her superior to assist with the matter Grace who is telling me i need check my bills because Vodacom cancelled my insurance it runs month to month and i need to pay back premiums because of Vodacoms system error i have been a client of Vodacom for almost 10 years with the same insurance i had when i opening my first cellphone contract and i can count on 1 hand how many times i have actually claimed from the insurance i am disgusted by the fact the customer service is so putrid the agents have a bigger attitude as if they not interested in the issue cause they never followed up to reinstate something i requested more than a year ago then the manager grace tells me that they never deducted my insurance since the 5 of April when i got the phone and i have filled in the insurance forms myself and watched Vodacom Vangate mall send them away because i was not going to walk out there store with a brand new phone uninsured. i will not pay any back premiums for any reason my phone need to be fixed or the contract cancelled i will not pay for something i cannot use because of Vodacom's negligence.