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nmasetloa N
1 reviews | Active since Apr 2016
13 Sept 2022, 08:28
VODACOM INSURANCE
I'm currently a Vodacom customer since around 2012, last October 2021 I lost my handset and reported the matter to Vodacom insurance but managed to claim the handset by March 2022, to my surprised I was billed for insurance for 5 months without replaced handset. I managed to claim my phone on March 2022 but since after receiving the new handset Vodacom insurance is now billing me two insurances for one hand set. I complained since October 2021 but no response, kindly help with redress.
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Vodacom's replyOfficial
13 Sept 2022, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Sept 2022, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team