RM
Rudolf M
1 reviews | Active since Mar 2023
31 Mar 2023, 10:31
Vodacom insurance
Got insurance when i did my upgrade only to find out when trying to claim for a ****** device that they under quoted me and under insured my device now want me to back pay the difference for the last 2 and a half years after they made the mistakes and under quoted me ...but when i took the insurance they asked if i want insurance on the device and quoted me R65 pm for my cat s62 pro So i feel they should cover my device that they offered me when i took the insurance?
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Replies (3)
Vodacom's replyOfficial
31 Mar 2023, 11:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Mar 2023, 11:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RM
Rudolf M's updateReviewer Update
11 Apr 2023, 13:23take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening?????
It's been over a month and still nothing is happening?????
RM
Rudolf M's update11 Apr 2023, 13:23
Reviewer Update
take insurance with the phone if anything happens it wil be replaced within 48hours?????
It's been over a month and still nothing is happening?????
It's been over a month and still nothing is happening?????
RM
Rudolf M's updateReviewer Update
20 Apr 2023, 22:36A month later and still nothing........" 48hrs and your phone wil be replaced"
RM
Rudolf M's update20 Apr 2023, 22:36
Reviewer Update
A month later and still nothing........" 48hrs and your phone wil be replaced"